Gurgaon‚ Haryana‚ India – 23 March 2010- InterGlobe Technologies (IGT)‚ a pioneer and global leader in
travel technologies and services‚ announced today that it has become the world‘s first Travel BPO Globally to
be certified on the COPC-2000® CSP Standard version 4.3‚ clearing the certification in the first go. With this‚
IGT joins a select number of companies currently COPC® certified including blue chip brands such as Microsoft‚ Sony‚ General Motors and TCS eServe.
The COPC® certification is awarded by COPC Inc.‚ a major international consulting firm headquartered in New
York and the leading global authority on customer contact center and vendor management operations. Since
1995‚ COPC® has been assisting client CSPs and Vendor Management Organizations (VMOs) around the
world‚ to develop and execute high return on investment‚ operational management strategies. The certification is based on the COPC-2000® CSP Standard‚ which was developed by the COPC® Standards committee that included individuals from Microsoft‚ Motorola‚ Dell‚ American Express‚ L.L. Bean and other customer-focused companies seeking to standardize the level of service quality provided by CSP organizations and is recognized worldwide as the leading standard of excellence for customer contact and fulfillment
centers. It is a comprehensive operation performance standard that specifies minimum operational requirements in critical functional areas. It ensures the COPC® Performance Management System is properly implemented and producing results.
The certification was awarded after a rigorous evaluation by COPC Inc. IGT had to comply with a total of 22
requirements across 4 Categories: Leadership & Planning‚ Processes‚ People & Performance.
Mr. Vipul Doshi‚ CEO- InterGlobe Technologies congratulated the IGT team on the achievement. He said: "This indeed is a moment of great pride for all of us here and this accreditation was only made possible by the hard work of each one of you. My heartiest congratulations to all and I am sure you would continue with same enthusiasms & passion to ensure that IGT becomes the world leader."
Speaking on the achievement‚ Mr. Mohit Magon‚ VP-Business Excellence- InterGlobe Technologies said‚ "As a
quality process driven organization‚ we are geared towards meeting the delivery criteria‚ emphasizing on
providing reliable services to our clients. This ensures on time deliveries to help meet the scheduled time and
cost commitments. We have once again demonstrated that we have incorporated quality improvements into
the fabric of our daily lives and brought IGT to a league of its own."
“COPC Inc. congratulates IGT on this achievement‚ and commends the focus and energy with which IGT
implemented the COPC® Performance Management System in a very short span of time‚” says Shreekant
Vijaykar‚ Lead Auditor‚ COPC Inc. and Senior Consultant with QAI Global Services‚ COPC Inc.‘s implementation partner in this region. He adds‚ “This is a good example of how a BPO and Customer Service center‚ servicing the travel domain‚ has successfully applied the COPC® Framework to a diverse set of processes including voice-based and non-voice contact processes. With the COPC® Framework‚ IGT has been able to foster a culture of performance‚ creativity and collaboration within the company. The COPC®
certification affirms IGT‘s commitment to excellence for their customers.”
The Prestigious COPC® Certification follows close on heels of the recent ISO 9001:2008 certification & PCI
DSS 1.2 recertification awarded to IGT. IGT has thus raised the bar yet another notch‚ for customer service
and delivery excellence.
About IGT
InterGlobe Technologies (IGT)‚ is a leading travel services organization providing information technology and
business process outsourcing solutions to travel and transportation corporations worldwide. IGT employs
more than 3‚000 travel professionals operating in world-class facilities located in India‚ North America‚ Europe
and Philippines. Deep industry knowledge‚ the highest standards for quality and performance and a proven
track-record enable IGT to consistently be ranked amongst its peers as one of the top outsourcing companies
in the world. www.igt.in
About COPC®
Customer Operations Performance Center Inc. (COPC Inc.) is the world’s leading authority on operations
management and performance improvement for customer contact center and Business Process Outsourcing
(BPO) services. COPC Inc. has helped more than 1‚000 Customer Service Providers (CSP) and Vendor
Management Organizations (VMO) in 50 countries achieve superior levels of customer service‚ customer
satisfaction and operational efficiency measured against proven global best-practice standards. For additional
information about COPC®‚ visit the Web site www.copc.com‚ e-mail info@copc.com or call 716-835-4455.
About QAI
QAI is a leading global consulting and workforce development organization addressing ‘Operational Excellence’
in IT‚ BPO and Knowledge intensive service organizations. QAI Global Services‚ the consulting division of QAI‚
addresses the space of Operational Excellence which includes the areas of Process Management‚ Quality
Management‚ Innovation Management‚ Project Management‚ IT Service Management and others. QAI Global
Institute‚ the Competency Development division of QAI‚ focuses on creating international Education and
Training products and services to address the Competence Development‚ Assessments and Certifications to
cater to the large pool of manpower requiring skills for increased employability. QAI is currently servicing over
200 clients in 30 countries and our regional bases are located in US‚ India‚ UK‚ China‚ Singapore‚ Malaysia
and Canada. For more information on QAI. please visit www.qaiglobal.com.
Press Contact: Poulomi Roy‚ Account Manager (+91-9312473923) igt@creativecrest.com