15th November 2005, New Delhi - InterGlobe Technologies [IGT], India’s leading travel technology solutions provider, backed by four decades of travel domain expertise; has taken a giant leap forward in the Travel Technology niche by becoming one of the only few companies to achieve CMMi Level 5 certification. The certification is a significant milestone for IGT, reaffirming its total commitment to customer success by enhancing collective performance at an organizational level.

This certification makes IGT one of the first Indian travel technology company to include integrated product and process development as part of the CMMi criteria, further raising the standards by which all other Software Services organizations in this domain are governed.

The CMMi quality certification is considered more elaborate and rigorous than CMM. For example, CMMi has 22 process areas compared to 18 of CMM and 425 practices as compared to 316 in CMM. Achieving Level 5 of CMMi acknowledges IGT’s ability to offer the highest possible value to customers by providing better requirement specification, more powerful design evaluation, and enhanced quantitative project management techniques.

Speaking on this development, Mr.Vipul Doshi, CEO, InterGlobe Technologies said, " The CMMi Level 5 certification underscores the capability IGT has displayed in delivering critical projects across demanding travel-specific expertise areas like Mainframe TPF, Travel eCommerce, GDS and Fares. Our thrust has always been on expanding our client relationships by focusing on strengthening our project management and delivery processes, backed by a strong domain understanding and focused technology skill sets."

Demonstrating its commitment to high quality solutions to clients consistently, IGT's CMMi Level 5 reiterates its ability in architecting end-to-end, process-driven business solutions that imbibe superior knowledge of complex information systems and domain expertise.

Commenting on IGT's achievement, Mr. G.P. Rastogi, Associate Director of KPMG and Authorized SEI Lead Appraiser for InterGlobe Technologies, said, “Achievement of CMMi Level 5 by IGT is a culmination of years of a process improvement journey undertaken by the organization. The CMMi processes are very well institutionalized across all the hierarchies in the organization and have been a strong factor in making IGT, one of the leading companies for providing integrated and cutting edge solutions for the travel industry. Amongst its Global Strengths are IGT’s collaborative approach that ensures delivery by combining best of in-house Developed Methodologies and Client Processes.”

Beyond this, to meet with the growing demands from the industry, IGT has a robust expansion strategy in place. Planned in a phased manner, this would entail substantial investments in infrastructure and manpower. The employee base of 700+ is set to grow to more than three times its current size in the next two years.

Backgrounders:

InterGlobe Technologies (IGT Solutions Pvt. Ltd.)

IGT is an end-to-end Travel Technology and Process Outsourcing solutions provider having its product and service offerings tailored to the needs of the Global Travel Industry- Airlines, Cruises, Hotels, Travel Distribution providers, Travel Management Companies and Online travel services providers.

The only travel technology solutions provider offering a ‘complete basket’ of IT, BPO & KPO* Solutions and Consulting Services to the travel industry, IGT is uniquely positioned as a ‘one stop shop’ for its clients with Technology and Process Outsourcing requirements. The company has a matchless background of 4 decades of travel domain experience that comes from its parent- InterGlobe Enterprises.

Headquartered in India, IGT has a skilled resource base of over 700 professionals with presence in the Americas, Europe, Australasia, Middle East and Africa. The company operates out of its vast network of offices spread across Canada, USA, UK, Denmark, Holland, Australia, South Africa, Kenya, Middle East and India.

Blending travel domain expertise with IT and BPO practices, IGT has already made a lasting impact on the business of lead travel industry players including United Airlines, Virgin, Saudi Arabian Airlines, Galileo, Thomas Cook and many more prestigious clients.

IGT Client List:

IGT client lists spans over leading Airlines, Cruises, GDSs, Travel Management corporates, and online travel portals across the globe. Includes- Virgin Atlantic, South African Airways, United Airlines, Saudi Arabian Airlines, Air Deccan, Air India Express, Indian Airlines, Princess Cruises, Brightsun Travels, EF Tours, Online Travel Corporation, BTI Australia, Al Tayyar Group, Cendant and many more...

InterGlobe Enterprises

Established in 1989, InterGlobe Enterprises is the foremost travel conglomerate in India and enjoys a significant presence in the fields of airline & aviation management, travel related services, travel technology, travel distribution services and hotel development & management services.

InterGlobe has been a committed player in the travel and aviation industry for the last 16 years. Its aviation management experience includes representation of 13 leading international airlines and offers services ranging from sales and marketing to revenue and route management. It also offers cutting edge distribution, technology and BPO services for the travel and aviation industries.

InterGlobe has recently entered consumer segments with the promise to offer products and services that deliver value for money. It has announced the launch of IndiGo, its low-cost nation-wide airline venture which will fill the fast emerging need for reliable, efficient and economical air travel. It has also established a joint venture with Accor to build the Ibis range of economy hotels in the Indian sub continent, which in the initial phase of development is set to populate the region with 25 hotels over the next few years.

Headquartered in Gurgaon, India, InterGlobe employs more than 1600 people and has a network of 52 offices across 23 cities in India & abroad.

For your understanding

What is meant by CMM Capability Maturity Model)?

CMM (Capability Maturity Model) is a framework that describes the key elements of an effective software process. The CMM describes an evolutionary improvement path from an ad hoc, immature process to a mature, disciplined process. The CMM covers practices for planning, engineering, and managing software development and maintenance. When followed, these key practices improve the ability of organizations to meet goals for cost, schedule, functionality, and product quality. The CMM establishes a yardstick against which it is possible to judge, in a repeatable way, the maturity of an organization's software process and compare it to the state of the practice of the industry

Adding ‘I’ to CMM
i.e. CMM-I (Capability Maturity Model – Integrated)

Now, CMM is not just for software any more. CMM-I openly integrates the software engineering and management practices with systems engineering, and describes "integrated product development teams" as one teaming/management technique.