Senior Executive-Customer Service

Job ID : 002

2 weeks ago Closing on 2019/08/20

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Job Key Information

Job Category Customer Service
Industry Travel
Designation Senior Executive
Salary
Position Level
Min Experience
Employment Type Permanent
Work Location
Posted by Ayesha Kanwar

1 vacancies available

Job Key Information

This position is responsible for meeting customer satisfaction standards by providing fast and efficient check-in, smooth boarding and clearing passengers from transit/ lounge at the airport.

Job Requirements

• Revenue Target: Responsible for achieving assigned revenue target by using agreeded upon marketing strategies with reporting Manager.
• Orders/Bookings: Responsible for issuance of delivery orders addressed to Customs/ Airport Authority of India.
→Responsible for issuance of catering orders for Export Cargo
→Ensure that proper booking and reservations for shipments are done on the computer.
→Responsible for verification and acceptance of Cargo and rate/ volume checks.
→Ensure that Cargo Agents issue correct Airway bills.
→Undertake issuance of Airway bill on behalf of assigned Product.
→Prepare and execute customs paperwork on behalf of assigned Product, if need be.
• Coordination: Supervise the staff and workers of Airport Authority of India while offloading of Import Cargo.
→Supervise functions performed by Cambatta staff and workers on the ramp.
→Supervise the work of the loaders and ensure that delegated work is performed in the
prescribed manner.
→Supervising Cambatta staff in offloading of planned cargo in cases of emergency.
• Cargo Handling: Undertake planning of Export Cargo for flights.
→Ensure that Planned Cargo is forwarded as booked.
→Ensure proper handling of customers on issues such as flight information, status, and
queries.
→Prepare manifests for flights on behalf of assigned Product Cargo.
→Ensure that all safety and security aspects with regard to Cargo operations are taken
care of.
• Liasioning: Laision with Airport Authority of India and Customs.

Skills Required

  • Drive for results and initiative
  • Excellent interpersonal and communication skills

Job Key Information

Job Category Customer Service
Industry Travel
Designation Senior Executive
Salary
Position Level
Min Experience
Employment Type Permanent
Work Location
Posted by Ayesha Kanwar

Contact Information

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