Job Key Information

Impart knowledge to potential & current GDS users, working within the online as well as the traditional GDS spaces.

Job Requirements

Customer Acquisition & Retention
a) Communicating with customers and sales representatives.
b) Gathering information about customer complaints.
c) Developing aggressive retention strategies based on customer feedback.
d) Meeting with the sales team to propose customer retention solutions
e) Building positive relationships with customers and business associates

Compliance
a) Plan, design & conduct training on Travelport+ traditional products for internal and external clients
b) Prepare & conduct Evaluation and Certification of customers
c) Certified Travelport+ trainings for ITQ customers.
d) Alpha / beta testing of new products & enhancements

Developing Self
a) Maintain details of all activities performed for efficiency analysis
b) Complete functional & Behavioural trainings

Skills Required

• Analytical Skills
• Interpersonal Skills
• Influencing & Convincing
• Target Orientation
• Strong communication skills
• Knowledge of API/XMLs and online tools.
• Graduation, IATA Certified / Bachelors / Masters in Travel & Tourism
• 1-3 years of experience
• Travel domain experience from any travel related role.
• Operations of a travel agency.
• Good Communications skills & keen interest & experience in imparting trainings.
• Keen interpersonal skills for customer interaction
• Hands on experience on any GDS/CRS system.